HELP / ORDER FAQ

We offer 3 convenient ordering options:

Online

Simply click on the “Order Online” button on right hand side of the page. Select the option that you would like to purchase by clicking on the “Buy Now” button under the required option. Then fill in your details and delivery information. Select the delivery option you require and submit your order. Then select the desired payment option to complete payment. It’s as easy as that – we’ll then ensure your order gets dispatched the moment payment clears!

By Phone

Should you prefer to order over the phone, please call our call center on 021 557 0044 and we’ll gladly assist in placing your order telephonically. Please note our business hours are from 9am to 5pm, Monday – Friday. Should the abovementioned line be busy, you are also welcome to call us on 082 880 5758. If you are calling from outside of South Africa, please dial +27 21 557 0044.

By Email

Mail us on orders@mdidistribution.co.za with your details, delivery information and contact number, and let us know what you would like to order, the quantity, how you would like it delivered, and which payment method is preferred. We will confirm your order for you and once payment is received we’ll ensure it gets dispatched right away.

Please note: upon dispatch of your order, we will notify you that it has been sent, who it has been sent with, as well as your waybill / tracking number.

We accept payment either by Credit Card or by EFT / direct bank deposit.

If you are placing your order online, during the checkout process you will be prompted to select your desired method of payment. Should you prefer to pay by credit card, your payment will be safely processed on the PayFast (www.payfast.co.za) secure payment gateway. Should you prefer to pay by EFT or direct bank deposit, you will be emailed a pro-forma invoice, along with your order reference number and our banking details. Please use this order reference number as your reference when making payment. Upon completion of payment / deposit, please email us the confirmation of payment or copy of the deposit slip to orders@mdidistribution.co.za. Alternatively you can fax to 0866 547 192. Please note that cheque deposits may be subject to a waiting period of up to 10 days for bank clearance. All orders will only be processed upon receipt of payment.

If you are ordering by email or telephonically, we will provide you with a reference number as well as our banking details for EFT / Direct Deposit. Payments by credit card for telephonic and email orders are also welcome and can be easily facilitated.

Please note: We take your online security seriously. All credit card transactions will be acquired for www.hollyshairgrowth.co.za via PayFast (www.payfast.co.za). PayFast uses Extended Validation SSL with 256-bit encryption, the highest level of encryption currently available. Users may go to www.payfast.co.za to view their security certificate and security policy. Customer details will be stored separately from card details which are entered by the client on PayFast’s secure site.

We offer a variety of delivery options to make your online shopping experience with us as convenient and easy as possible.

South African Orders:

Speed Services Post Office Delivery: Your order will be sent to your PO Box / nearest post office, anywhere in South Africa. Delivery usually takes 1-2 working days from date of dispatch.

Courier Delivery Direct to your Home / Work: Your parcel will be delivered direct to your door by one of our trusted courier partners. Delivery is usually 1-2 days from date of dispatch, but may take between 3-5 days for regional or remote areas.

International Orders:

Your order will be dispatched through the South African Post Office. A delivery time of 7-10 working days can be expected, depending on your location.

Should you prefer your order to be sent with a courier, this can be arranged, however we do not courier internationally so you would have to make arrangements with a courier company of your choice to collect from our offices, and this will be for your own account.

Free Delivery Promotion:

FREE DELIVERY (postal or courier – your choice) applies to all orders over R500.00. Please just note that the free delivery option is only available for deliveries within South Africa and is not applicable for International Orders.

Delivery is guaranteed, and all domestic parcels are self-insured by the company. We will gladly replace your parcel at no extra cost to you in the unlikely event that it should be lost or stolen in transit. Should you believe this to be the case, please contact us on 021 557 0044 asap. Once we have confirmation from the carrier that this is the case, we will arrange shipping of your replacement right away.

Upon dispatch of your order, you will be informed by email or SMS of the tracking or waybill number, as well as the details of service provider used to deliver your order. You can then use the tracking or waybill number to track your order directly with the service provider, either telephonically or online.

South African Post Office:  www.postoffice.co.za/tracking   Telephone 0860 111 502
Speed Services : www.speedservices.co.za/tracking   Telephone 0860 023 133
The Courier Guy: www.thecourierguy.co.za  Telephone 010 222 2300
Fastway Couriers: www.fastway.co.za  Telephone 0861 222 882
Aramex Couriers: www.aramex.com  Telephone 021 526 8600

Please remember to have your waybill or tracking number handy when contacting them. Should there still seem to be any problem after having contacted the service provider handling your parcel, please email us on orders@mdidistribution.co.za and we will then gladly assist where we can.

We stand behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone. If for any reason, within thirty (30) days of your first purchase, you are not satisfied with our product, you may receive a refund of your purchase price (less total shipping and handling in full). The product must have been purchased directly from www.hollyshairgrowth.co.za.

In order to be eligible for a refund, you must have used the product as directed. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. Please e-mail us with any questions or concerns.

To obtain the above described refund, you must return within the specified period of time all bottles (used and unused); all original packaging, manuals, and other accessories and documentation which may have been included in the original shipment; the receipt; and a note containing your name, address and reason for return to our offices: MD InterActive, Suite 15 Viveka House, 10 Main Rd, Parklands, 7441.

At this stage, Holly’s is only available directly from us. This is mainly in order to ensure that you are guaranteed of receiving the original product, and one which has not been diluted or tampered with in any way.

Should we in future provide supply to selected reputable and trustworthy stores or agents, we will list such stores or authorised agents on our website. Please note that if your product is not purchased directly from us, or from one of our LISTED authorized agents, it is likely to be fake. In such cases we obviously cannot vouch for the ingredients, the efficacy, the strength, or the safety of the product. Please refer to Agents link for more information.

If you would like to become an authorized re-seller of our products, please contact us on info@mdidistribution.co.za for more information, including wholesale pricing, in-store promotions and displays, and all other relevant information. Please include all your contact details, as well as how and where you would like to stock / distribute our products, and we will get back to you shortly.